Privacy Policy for Rapha Technologies, LLC

Effective Date: September 9, 2025

Rapha Technologies, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, communicate with us, or interact with our digital tools, including web forms and messaging systems.

Information We Collect

We may collect the following categories of information:

  • Personal Identifiable Information (PII): such as name, email address, phone number, mailing address, company name, and job title.
  • Protected Health Information (PHI): for clients in the healthcare sector, subject to HIPAA, we may process or store PHI only as a Business Associate and in strict compliance with applicable regulations.
  • Usage Data: IP address, browser type, operating system, referral URLs, device identifiers, and browsing activity.
  • Form Submission Data: Any information you submit through our website contact forms or consultation requests.
  • Communications: Text messages, emails, and other direct messages exchanged with us.

How We Use Your Information

We use the information collected for the following purposes:

  • To provide and manage IT, cybersecurity, and consulting services
  • To respond to inquiries, support requests, and client communications
  • To deliver messages, alerts, or confirmations
  • To support HIPAA-compliant service delivery for healthcare clients
  • To analyze website traffic and usage trends to improve our services
  • To comply with legal and regulatory obligations

Legal Basis for Processing (for clients in regulated industries)

If you are a client in the healthcare, financial, or government sectors, we process your data:

  • As necessary to fulfill our contractual obligations

  • As required for compliance with HIPAA, HITECH, or other applicable laws

  • With your consent when requested (e.g., for marketing or testimonials)

HIPAA Compliance Commitment

For healthcare providers and partners:

  • Rapha Technologies, LLC operates as a Business Associate when providing services involving PHI.

  • We implement administrative, physical, and technical safeguards in accordance with HIPAA Security and Privacy Rules.

  • All staff and subcontractors who may encounter PHI are required to complete HIPAA training and sign confidentiality agreements.

We do not disclose PHI or client data unless authorized or legally required.

SMS and Messaging Compliance

As part of our communication services:

  • Clients may receive messages regarding services, account notifications, and other communications

  • Messages may include appointment confirmations, follow-up messages, and support responses

  • Message frequency may vary. Message and data rates may apply. For help, reply HELP or email us at [email protected]

  • Users can opt out at any time by replying “STOP”

  • Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

  • Consent is obtained for all messaging services in compliance with 10DLC guidelines, TCPA, and carrier regulations

We do not share SMS data with unauthorized third parties.

Disclosure of Information

We do not sell, rent, or lease your information. We may share your data only:

  • With your written or documented consent

  • With subcontractors or consultants under NDA or BAAs

  • When required by law or subpoena

Data Retention

We retain data only as long as necessary for:

  • Contract fulfillment

  • Regulatory compliance (e.g., HIPAA recordkeeping)

  • Legitimate business purposes

You may request deletion of your data where permitted by law.

Data Security

We implement industry-standard protections including:

  • Encrypted storage and transmission (TLS/SSL)

  • Access controls and user authentication

  • Regular vulnerability scanning and patching

  • Secure file deletion practices

Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect data from them.

External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

Updates to This Policy

We reserve the right to update this Privacy Policy. Changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this policy or your data, contact:

 

Rapha Technologies LLC

Email: [email protected]

Website: https://raphatechsolutions.com

 

By using our site or services, you acknowledge that you have read and understood this Privacy Policy.

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